General Travel Conditions

Travel Arrangement Content

The organizer guarantees programme implementation per description of services within the programme he/she organizes and which was already sent to the customer. The content of the services will be entirely fulfilled as described in the arrangement by the organizer except in the following “vis maior” situations but not limited to (war, riots, strikes, terrorist activities, sanitary disruption, natural disasters, interventions foreseen by the governmental institutions)

 

Applications and Payments

Customer can apply for tours on line through the use of reservation system on the web site, email, telephone reservations or through our partner agencies. During the application process customer pays 30% of the total price while 70% has to be paid latest 21 days before the foreseen tour date. Exceptionally deadline can be shorter in cases when special payment conditions are being stressed or when the deadline for the tour  is less than 21 days.
For “query reservations” Customers have to make advance payment on account per prices stipulated in organizers price catalogue. If the client does not accept confirmed reservation which was made per clients request, organizer has the right to keep the advance payment to be able to cover the reservation costs.
In case when the service is being paid and confirmed, each change in dates made by the Customer is going to be paid pursuant to the price catalogue and in accordance with the company rules.

 

Tour Price

The price of Tour is listed on the official website of Terraktiv agency and includes everything that is being stated in the description of the trip organization.

 

Organizers Right on Cancelation

The organizer has the right to cancel the Tour in case of the circumstances that cannot be avoided or eliminated, and if they had occurred at the time of advertising and/or selling of the services/programs the organizer would have had reasonable grounds not to issue and receive requests for the arrangements.

The organizer has the right to cancel the Tour if there is insufficient number of customers anticipated for a specific arrangement. With the program for each package tour, organizer announces minimum number of required passengers. The organizer is obliged to inform all the customers about the cancellation at least 2 days prior to the Tour, and is obliged to return in advance paid amounts.

 

Travelers  withdrawal

If the traveler cancels or adjourns the travel, he/she must do so in writing. Date of the written cancellation sets the ground for the calculation of the costs, which is going to be charged by the organizer, pursuant to the  following scale:

  •   for the cancellation up to 30 days before the Tour organizer  will charge 20% of the price
  •   for the  cancellation from 29 to 22 days before Tour 25% of the price
  •   for the cancellation from 21 to 15 days before Tour 40% of the price
  •   for the cancellation from 14 to 8 days before Tour 80% of the price

·   for the cancellation from 7 to 0 days before the departure, or for "no- show", or adjourning of the travel that was caused by the customer/client, the organizer will charge 100% of the price.

Client/Guest Insurance

All guests are insured from personal injuries that may occur during local transfers or during the time when he/she participates in organized open air activities at the maximum amount up to 20,000 Euros.

 

Court Jurisdiction

For all potential disputes that cannot be solved by mutual agreement, authorized is the Court in Zagreb.

 

Bank payments

Molimo Vas da uplatu izvršite kod slijedeće banke:

Please provide payment to the following bank account:
Zagrebačka banka d.d., Square Bana Josipa Jelačića 10, 10 000 Zagreb, Croatia
IBAN: HR9223600001102549311
PURPOSE: TERRAKTIV TRAVEL, TRADE FOR SERVICES, 10370 Dugo Selo